Q.] What kind of tickets can I buy at the counter?
A.] Bus tickets to Naganohara-Kusatsu-guchi.
JR Bus's Jyoshu Yumeguri No. Highway bus bound for Basta Shinjuku and Tokyo Yaesu
JR Bus's Yumeguri Saitama-expressway bus bound for Kazo Station, Gyoda Station, Kumagaya Station, Hachioji, Omiya Station, and Kawagoe Station
Kusakaru Kotsu buses bound for Karuizawa
Seibu Bus bound for Karuizawa
Highway buses bound for Shibuya by Keio Bus and Tokyu Transe
Credit cards are not accepted for bus tickets; cash only.

Train tickets for all JR lines (e.g., from Naganohara-Kusatsuguchi, Shinkansen from Karuizawa, etc.)
(Only JR trains accept credit cards)

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Q.] Where can I buy a ticket for Yokohama service (Tokyu, etc.), Ikebukuro/Tokyo service (DTS), Tachikawa service (Chikuma Bus), Kichijoji service (Kanto Bus, etc.), Tokyo Yaesu (Milky Way)
Where can I buy tickets for express buses such as the Ikebukuro-Tokyo (DTS), Tachikawa (Chikuma Bus), Kichijoji (Kanto Bus and others), and Tokyo Yaesu (Milky Way)?
A.] Tickets are not available at the ticket counter, so please contact each bus company.

Please contact each bus company. -------
Q.] Where can I board the train?
A.] This station is for buses only. Please take the bus to Naganoharakusatsuguchi Station or Karuizawa Station, etc., and change to the train.

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Q.] I would like to use the highway bus with the "TOKYO WIDE PASS", "JAPAN RAIL PASS" or "JR EAST PASS".
A.] Express buses are not available. The "JAPAN RAIL PASS" and "JR EAST PASS" can be used for buses bound for Naganohara, but the "TOKYO WIDE PASS" cannot be used, so please purchase a ticket.

Please purchase a ticket. -------
Q.] Can I board a bus bound for Karuizawa (Kusakarikotsu Bus) again after getting off at Shiraito Falls or Kyu-Karuizawa and taking a stroll? Is there an additional charge?
A. Yes, you can use this ticket. There is no additional charge.